Privacy Policy

Introduction

Pet Care 360 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Information We Collect

Personal Information

• Account information (email address, name)
• Pet information (name, species, breed, photos, health records)
• Contact information you provide for veterinarians

Health Data

• Vaccination records
• Medication information
• Vet visit records
• Laboratory test results
• Health notes and reminders

Automatic Data Collection

• Device information and identifiers
• App usage statistics
• Crash reports and error logs
• Location data (only when explicitly granted)

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Enable you to track your pet's health records
• Send push notifications and reminders (you can opt out anytime)
• Improve and optimize our application
• Respond to your comments and questions
• Detect and prevent fraud or abuse
• Comply with legal obligations

Data Storage and Security

Your data is stored securely using Supabase, a trusted cloud infrastructure provider. We implement industry-standard security measures including:

• End-to-end encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits
• Access controls and authentication

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers who assist in our operations (subject to confidentiality agreements)

Third-Party Service Providers

We use the following trusted third-party services to operate our app:

• Supabase (database & authentication)
• Sentry (error tracking - PII scrubbed)
• RevenueCat (subscription management)
• Expo Push Service (push notifications)
• Apple/Google (app stores & in-app purchases)

These providers have their own privacy policies and comply with applicable data protection laws.

Data Retention

We retain your data as follows:

• Active account data: While your account is active
• Deleted account data: 30 days after deletion request
• Health records: 90 days after account deletion
• Subscription data: 7 years (tax compliance)
• Notification logs: 90 days
• Crash reports: 180 days

You can request immediate deletion by contacting support.

Your Rights and Choices

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of push notifications (via Settings)
• Withdraw consent at any time

To exercise these rights, please contact us through the app settings.

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy in the app and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: saritasosmanserdar@gmail.com